Posts tagged client experience
How A NON-Client Experience Can Actually Help Your Business

One thing that all of these businesses have in common is the fact that I have to tell potential clients ‘no’, for various reasons. If you know me, you’ll understand that I HATE doing this! I’m the type of person that wants to make everyone happy, and telling someone that I couldn’t work with them made me feel like I was abandoning them. So, I did something about it by creating a NON-client experience!

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10 Simple Ways to Improve Your Client Experience

Congratulations! You are landing clients left and right. You go, girlfriend! (People still say that, right?!) These clients are invested in you. They trust you with their business. (No pressure!)  So, how can you ensure that they are satisfied? 

>>Give your clients a top-notch experience!<<

Here are ten ways you can turn passive customers into raving fans.

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How To Train A Team

Between my businesses, I have over 20 sub-contractors that I pay regularly. If you had asked me a few years ago if I could picture myself as someone’s “boss” I would have laughed out loud! But I've learned a lot over the years, and today I'm teaching you how I train both client-facing sub-contractors and behind-the-scenes VA's to scale your business.

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Why A Streamlined Client Experience Is CRUCIAL To Growing A Thriving Business

Dude, let me deal it to you straight... A streamlined client experience is CRUCIAL to growing a thriving business.

I used to think my business wasn’t different, there were a million people doing what I do and there wasn’t any reason to “reinvent the wheel” when it came to serving my clients. So I did it exactly the way everyone else did it, hardly thinking twice about how my clients experienced my brand.

I couldn’t have been any more wrong!

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How Wedding Photographers Can Turn Passive Customers Into Raving Fans

This past weekend, I had so much fun speaking at a photography retreat in Missouri by Kaitlin Mace. I taught all these small business owners how to organize their businesses and create an unforgettable client experience, to keep their clients coming back and their referrals coming in. In fact, I taught this exact system to dozens of small business owners just in the last six months alone and I'm so excited to teach it to you today!

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How To Create And Automate An Unforgettable Client Experience

Whether you like it or not, attention to detail, remembering the "little things," and anticipating their questions before they ask affect the way your clients feel about your brand. And if done right, you can create a client experience that will keep them coming back for more, become evangelists for your brand and tell everyone they know to hire you, too!

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