One thing that all of these businesses have in common is the fact that I have to tell potential clients ‘no’, for various reasons. If you know me, you’ll understand that I HATE doing this! I’m the type of person that wants to make everyone happy, and telling someone that I couldn’t work with them made me feel like I was abandoning them. So, I did something about it by creating a NON-client experience!Read More
Congratulations! You are landing clients left and right. You go, girlfriend! (People still say that, right?!) These clients are invested in you. They trust you with their business. (No pressure!) So, how can you ensure that they are satisfied?
>>Give your clients a top-notch experience!<<
Here are ten ways you can turn passive customers into raving fans.Read More
Between my businesses, I have over 20 sub-contractors that I pay regularly. If you had asked me a few years ago if I could picture myself as someone’s “boss” I would have laughed out loud! But I've learned a lot over the years, and today I'm teaching you how I train both client-facing sub-contractors and behind-the-scenes VA's to scale your business.Read More
Dude, let me deal it to you straight... A streamlined client experience is CRUCIAL to growing a thriving business.
I used to think my business wasn’t different, there were a million people doing what I do and there wasn’t any reason to “reinvent the wheel” when it came to serving my clients. So I did it exactly the way everyone else did it, hardly thinking twice about how my clients experienced my brand.
I couldn’t have been any more wrong!Read More
This past weekend, I had so much fun speaking at a photography retreat in Missouri by Kaitlin Mace. I taught all these small business owners how to organize their businesses and create an unforgettable client experience, to keep their clients coming back and their referrals coming in. In fact, I taught this exact system to dozens of small business owners just in the last six months alone and I'm so excited to teach it to you today!Read More
Whether you like it or not, attention to detail, remembering the "little things," and anticipating their questions before they ask affect the way your clients feel about your brand. And if done right, you can create a client experience that will keep them coming back for more, become evangelists for your brand and tell everyone they know to hire you, too!Read More